Describe your image
Describe your image
Describe your image
Describe your image
Collaboration & Communication
Persuasive communication
Evaluating the conversation partner's behavior and responding to it with a results-oriented approach
Dealing with confrontations and avoiding conflicts
Give feedback
Being assertive
Saying no and persevering
Sharing bad news
Dealing with deadlocks
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The basic qualities of a training
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Preparing a training course efficiently.
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The trainer as an example.
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Assessing the audience.
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Being able to give both individual and group training courses.
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Dealing with questions and comments from the audience.
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Handling unforeseen circumstances.
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Evaluating and adjusting the course
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What is the difference between a confrontation and a conflict?
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Advantages and disadvantages of a conflict.
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Address and manage the emotions associated with a conflict.
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The 5 ways of managing conflicts.
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The win-win method.
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Dealing with negative feedback.
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Being able to give feedback correctly.
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Preparing for a meeting efficiently.
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The agenda.
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The different types of meetings:
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The role of the chairperson and participants in the different types of meetings.
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The course of a meeting.
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Responding to different personality types at the table.
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The report.
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The follow-up.
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...
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Module 1: de ander & ik:
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Talent in balans
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LIFO/MBTI.Real Drives of Insights
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Ontwerpen van je eigen gebruiksaanwijzing
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Speeddate in feedback geven
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Module 2: Team ontwikkeling & teameffectiviteit
Colaboration
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Persuasive communication.
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Evaluating the behaviour of the discussion partner and responding to it with a result-oriented approach.
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Dealing with confrontations and avoiding conflicts.
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Providing feedback.
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Being assertive.
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Saying no and pressing forward.
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Sharing bad news.
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Dealing with stalemates.
Team Flow
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Setting up Outlook as a dashboard for your work organisation
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Using the Calendar in an optimal way
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Using the task list in Outlook
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Processing incoming emails efficiently
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Classifying and retrieving information in Outlook
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Relating between Outlook modules
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Little-known but useful options in Outlook
Conflict management
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What is the difference between a confrontation and a conflict?
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Advantages and disadvantages of a conflict.
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Address and manage the emotions associated with a conflict.
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The 5 ways of managing conflicts.
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The win-win method.
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Dealing with negative feedback.
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Being able to give feedback correctly.
Train-the-trainer
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The basic features that any training must meet
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Preparing a training course efficiently
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Consider the trainer as a model
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Be able to deliver both individual and group training
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Deal with audience questions and comments
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Respond to unforeseen circumstances
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Evaluate and adjust training
Effective meetings
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Preparing for a meeting efficiently.
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The agenda.
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The different types of meetings:
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The role of the chairperson and participants in the different types of meetings.
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The course of a meeting.
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Responding to different personality types at the table.
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The report.
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The follow-up.
DEI for employees
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Giving insight through D&I, sensitization
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Giving feedback: “I” method for respectful feedback
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Responding to resistance and/or discrimination
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How to work together respectfully?