• What is being assertive?

• The difference between assertive, aggressive, manipulatie and submissive behaviour.

• When (not) to be assertive?

• Verbal and non-verbal assertiveness.

• Being able to give feedback correctly in dialogue.

• The assertive monologue.

• Saying no and pressing forward.

• Dealing with difficult messages. 

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• The basic qualities which each training course must have.

• Preparing a training

• The trainer as an example.

• Assessing the audience.

• Giving both individual and group training courses.

• Dealing with questions and comments from the audience.

• Unforeseen circumstances.

• Evaluating and adjusting the course.

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• What is timemanagement?

• Managing time effectively and efficiently.

• What are my objectives and responsibilities?

• The laws of timemanagement.

• Creating a daily, medium-term and long-term schedule.

• Dealing with time-consuming activities (email, meetings, telephone calls, work discussions and drop-ins).

• Daring to be assertive to guard your time. 

• Defining the objective of the presentation.

• Preparing a presentation with the following functions.

• Being able to present persuasively.

• The role of the presenter.

• Effectively handling questions and comments from the audience.

• Being able to deal with unforeseen circumstances.

• Being able to avoid presentation anxiety.

• Learning to recognise and accept stress.

• Different kinds of stress.

• Acknowledging/managing inappropriate emotions.

• Developing emotional self-awareness.

• Basic insights stress-reduction

• Insight into the importance of time as a stress factor.

• The ability to create mental peace.

• Our influence in our own stress.

• Concrete actions to reduce or avoid negative stress.